PRODUCT QUESTIONS

Are There Resources Available On How To Use The Products?

Absolutely!

Subscribe to our YouTube Channel HERE and also join our Facebook Tribe HERE to see how others are using and loving MFL!

Which products should I try first?

This depends on your loc concerns. We recommend taking our locs quiz first for product recommendations or messaging our team here on the website.

You can also email us for a personalized recommendation list at info@madeforlocs.com. Include the below in your email:

  1. How long have you had your locs?
  2. Current loc care routine?
  3. What loc goals are you hoping to achieve?
Where Can I Buy Your Products?

Made For Locs can also be purchased at the below retailers and online:

  1. Amazon.com/madeforlocs
  2. Walmart Stores
  3. Sally Beauty Stores
  4. Beauty Supply Stores

Find one near you here

WHAT IF I'M ALLERGIC TO AN INGREDIENT?

When using our products for th first time we recommend doing a patch test. Ingredients may have been derived from soy, wheat, and/or nut products. They may have also been produced in a facility that makes those products. So please review the product pages and/or labels for your allergens prior to your first use and/or purchase.

Where Can I Find Product Ingredients?

You can find each product ingredients under each item by sliding through the images and under each product page under the ingredient tab. Additionally each ingredient is listed on all products for your convenience.

What is the products shelf life?

Approximately 2 years and listed on each product.

Do you offer samples?

We do not offer free samples but excited to share we have a sample size kit for only $12.99!

Do You Recommend Using MFL With Other Products?

To get the best results and ensure no product buildup we recommend using MFL exclusively.

Can I return my purchase if I’m not happy?

Please contact us at info@madeforlocs.com for
questions about returns so our team can assist based on your situation. Goods can be returned if not used and in its original form.

Please be advised that if a return is initiated for reasons not attributable to any fault on our part, the cost of shipping the items to you and the cost of sending you a return label will be deducted from the return amount.

Thank you for your understanding.

Do you sell gift cards?

Yes, we do. Our gift cards can be sent directly to your recipient by email. Shop Gift Cards HERE

SHIPPING QUESTIONS

What If My Order Is Lost Or Stolen?

Please be advised that Made For Locs is not responsible for stolen, lost, or damaged packages. To safeguard your order, we highly recommend adding order protection insurance during your purchase.

If your order status indicates it has been delivered, please follow these steps:

  1. Check Your Mailbox: Verify if the package is in your mailbox or designated delivery area.
  2. Check with Household Members: Ensure that no one in your household has already retrieved the package.
  3. Contact Your Local Post Office: Reach out to your post office for further assistance and file a theft claim if necessary.

If you have purchased our shipping protection, please contact us with your claim number to initiate a claim with the insurance company. Please note that shipping protection does not cover refunds for goods marked as delivered.

Thank you for your understanding and cooperation.

Do you offer free shipping?

Yes. We offer free shipping for US orders $150+. 

How long will it take for my order to arrive?

We ship orders within 24-48hrs during week days, depending on product stock. If we suspect there will be a delay in shipping your order, we will contact you by email.

The shipping time depends on the carrier selected at checkout and can range from 2-7 business days for orders in the U.S.

Please monitor tracking for accurate and updated shipping information.

Do You Ship Internationally?

Yes, we absolutely do. To see applicable rates please enter your shipping address and add the items you'd like to your cart.

Oops, I entered the incorrect shipping address. What do I do Know?

You are responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct by checking your order confirmation email.

Contact us immediately to change the address if it hasn't been shipped and if it has left our facility and new order will have to be placed until that initial order returns to us.

If the order is delivered to the incorrect address entered, it is your responsibility to retrieve that package from the current resident.

Email info@madeforlocs.com with the correct mailing address.

SUBSCRIPTION QUESTIONS

When Will I Receive My First Subscription Order?

Subscription products are automatically delivered based on your selected scheduled after subscribing. Please do not subscribe to a product until trying it first.

How do I cancel my subscription?

Login into your subscription portal here and easily cancel your subscription. If you are having any trouble, please email our customer success team info@madeforlocs.com

What should I do if I experience irritation or an allergic reaction from using your product?

If you experience any irritation, redness, itching, or an allergic reaction after using our product, we recommend taking the following steps:

1. Stop Using the Product Immediately: Discontinue use at the first sign of discomfort.
2. Rinse the Affected Area: Gently wash the area with lukewarm water to remove any remaining product.
3. Apply a Soothing Product: If needed, apply a gentle, fragrance-free moisturizer or an over-the-counter hydrocortisone cream to help soothe the skin. Our aloe vera gel works great as well.
4. Consult a Healthcare Professional: If the irritation or reaction persists, worsens, or you are unsure, please seek advice from a dermatologist or healthcare provider.

For future use, we recommend performing a patch test on a small area of skin before fully applying any new product. If you have any questions or concerns, feel free to contact our customer service team for further assistance.

Please be advise, we cannot guarantee product reaction for every client and so we highly recommended reviewing the ingredients list displayed for each product and doing a patch test before use. Refunds cannot be granted if you have a product reaction.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Success Team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@madeforlocs.com

Other inquiries? Let's chat.

Please email us at info@madeforlocs.com